Privacy Policy

Agile Change Agents Pty Ltd, Trading as Think RAM, ABN 60 613 186 299, ACN 613 186 299

Who we are

Agile Change Agents Pty Ltd is committed to providing quality services to you. This policy outlines our commitment to you respecting how we manage and protect your personal information.

Agile Change Agents Pty Ltd is bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (the "Privacy Act"). These principles are designed to protect the confidentiality of information and the privacy of individuals and fundamentally govern the way in which we gather, use, disclose, store, secure and dispose of the personal information obtained by us.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual, or an individual who is reasonably identifiable. Examples of personal information that we collect include: names, addresses, email addresses, phone and facsimile numbers.

We collect your personal information for the primary purpose of providing our services to you. When we collect your personal information, we will, where appropriate and possible, explain to you why we are collecting the information and its intended purpose.

The website and its owners take a proactive approach to user privacy and have ensured steps are taken to protect the privacy of users throughout their visiting experience. This website complies with all Australian laws and requirements for user privacy.

Sensitive Information

Sensitive information, as defined by the Privacy Act, includes information or opinion relating to an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, and criminal or health records.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law

Third Parties

Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. Should this be the case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party and how it will be used.

Our website may contain links to third party websites. We do not operate these websites and therefore are not responsible for the collection of personal information and its use by the operators of these websites.

Disclosure of Personal Information

As per the Privacy Act, the use and disclosure of personal information for the primary purpose it was collected is permissible. Thus, your personal information may be disclosed in a number of circumstances, such as:

• Third party access where you consent to the use or disclosure; and
• Where disclosure is required or authorised by law, where disclosure is necessary to prevent a threat to life, health or safety, or where we are otherwise permitted by the Privacy Act

We do not sell or license your personal information to third parties.

Security of Personal Information

As per Principle 11 of the Privacy Act, Agile Change Agents Pty Ltd takes active measures to ensure the security of the personal information it holds. Agile Change Agents Pty Ltd also takes reasonable steps to protect the information it holds from misuse, interference and unauthorised access or disclosure.

Once your personal information is no longer required for the purpose for which it was obtained by Agile Change Agents Pty Ltd, we will take reasonable steps to destroy or permanently dispose of your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a number of years.

Access to your Personal Information

We endeavour to ensure the personal information we hold about you is accurate, complete and up to date. You may gain access to the personal information we hold about you in order to update and/or correct it. If you wish to gain access to your personal information, please contact Agile Change Agents Pty Ltd in writing.

Agile Change Agents Pty Ltd will not charge any fees for your access request; however, Agile Change Agents Pty Ltd reserves the right to charge an administrative fee for providing a copy of your personal information.

So as to adhere to this privacy policy, and protect your personal information, Agile Change Agents Pty Ltd may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your personal information is kept up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can ensure our records are kept up to date and we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at privacy@thinkram.com.

Last updated: October 23, 2025